Return & Refund Policy

Effective Date: [26-07-2026]

At RG Store, we strive to provide high-quality digital products and excellent customer service. Because we sell digital products, subscriptions, software, and digital accounts, our return and refund policy differs from that of physical goods.

Please read this policy carefully before making a purchase.

1. Nature of Digital Products

All products sold by RG Store are delivered digitally. Once a digital product has been delivered or accessed, it generally cannot be returned.

2. Refund Eligibility

A refund or replacement will only be provided in the following situations:

  • The purchased product or account does not work upon delivery.
  • The account is inaccessible due to our error.
  • The account is banned, suspended, or becomes unusable before the applicable warranty period expires.
  • We are unable to provide a working replacement for the product.

Customers must report any issue as soon as it is discovered and provide sufficient evidence, such as screenshots, error messages, or screen recordings, if requested.

3. Replacement Warranty

Many of our products include a replacement warranty.

If a product has a 30-day validity, replacement coverage is available only if the account becomes unusable within 85% of the validity period.

Example:

  • Product validity: 30 days
  • Replacement coverage: Up to approximately 25 days (85% of the validity period)
  • If the account becomes unusable after the warranty coverage period has ended, no replacement or refund will be provided.

Warranty periods for products with different validity durations will be calculated using the same 85% rule unless otherwise stated on the product page.

4. No Refunds After Successful Delivery

Refunds will not be issued in the following situations:

  • You change your mind after purchase.
  • You purchased the wrong product.
  • You no longer need the product.
  • You failed to read the product description before purchasing.
  • Your device, internet connection, or software is incompatible with the product.
  • You violated the product provider’s terms of service, resulting in account restrictions.
  • You shared the account credentials with others, causing suspension or misuse.
  • The warranty period has expired.

5. Replacement Process

If your product qualifies for a replacement:

  1. Contact our support team with your order details.
  2. Provide proof of the issue (screenshots, error messages, or screen recordings if requested).
  3. Our team will verify the problem.
  4. If approved, a replacement product or account will be issued as soon as possible.

6. Refund Process

If a replacement cannot be provided, we may issue a refund using the original payment method or another mutually agreed method.

Refund approval is at the sole discretion of RG Store after verification of the reported issue.

7. Fraud Prevention

RG Store reserves the right to reject refund or replacement requests if:

  • False or misleading information is provided.
  • Evidence has been altered or fabricated.
  • The product has been misused.
  • Multiple fraudulent claims are made.

8. Contact Us

If you experience any issues with your purchase, please contact us promptly.

RG Store

Website: https://rgflix.shop

Email: [birendrasinghsaud421@gmail.com]

We are committed to resolving genuine issues quickly and ensuring a smooth experience for our customers.